Technician Visit fee when an issue is found to be related to customer owned equipment, nonstandard outlets, nonstandard wiring or other nonstandard materials.

Maintenance of Broadstripe equipment and network due to interference from hardware or software added by the customer.

Maintenance and replacement of Broadstripe equipment due, unless caused by customer’s deliberate of negligent conduct.

Replacement or repair of existing coaxial cable or phone outlets*.Repair of pre-existing service or wiring problems with existing coaxial cable or phone outlets*.Replacement or repair of inside wiring and fittings, jumpers, splitters and amplifiers, including signal leakage issues*.For customers not subscribing to the Service Protection Plan, Broadstripe will repair only inside wiring related to services it provides, and will charge a service fee for the Technician Visit. Inside wiring includes the cable, data and telephone lines used to provide the Broadstripe services that run through the walls, conduits, crawl spaces, basement and attic of the customer’s home starting from the outside line entry point and extending to the individual phone jacks and cable outlets. The Service Protection Plan is an optional Plan that covers the customer for service calls that require repair to inside wiring*. Please note that: (i) the Plan does not cover certain services related to inside wiring and other items not owned by you (e.g., if you rent your home or apartment) and (ii) without the Plan, customers will be charged applicable service call fees for each Technician Visit. The Plan is optional and covers certain inside wiring* (as defined below) related service calls, pursuant to the Plan’s terms, for as long as a customer subscribes to the Plan and is not in a delinquent payment status or otherwise in breach of any applicable service term or condition for any of Customer’s Broadstripe services. The Plan may not be available in all Broadstripe service areas, and is not available to commercial services customers. The Plan is a maintenance program that maintains and repairs the inside cable, data and telephone wiring in a customer’s home that is used to provide the Broadstripe services. Extra coverage for your internet, TV and phone Service Protection Broadstripe Service Protection Plan Residential Service Protection Plan Terms and Conditionsįor a separate monthly charge, Broadstripe offers a Service Protection Plan for most residential customers who subscribe to Broadstripe services.

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